Privacy Policy

How aeathevr.com handles personal data and confidential files sent through quote and contact forms.

Controller

aeathevr.com, LLC, Office 704, Business Center Astarta, 32 Kniaziv Ostrozkykh Street, Kyiv, 01010, Ukraine; EDRPOU 63731258; contact@aeathevr.com; +380 972 904 4676; Managing Director Maria Schmidt. Law of Ukraine "On Electronic Commerce" (Про електронну комерцію) No. 675-VIII.

Data and purposes

We collect form data (name, email, phone, company, language pair, message), project files and technical data (IP address, browser, cookie IDs) to quote, contract, keep records and secure the site. Bases: consent, pre-contract steps, contract, legitimate interests — Law of Ukraine "On Personal Data Protection" (Про захист персональних даних) No. 3993-IX; Regulation (EU) 2016/679 where applicable.

Confidential files and retention

Source files are confidential: accessed only by assigned staff and contracted linguists under confidentiality terms, transferred encrypted, deleted or returned at project close unless law requires otherwise. Enquiries: 12 months; project records: contract term plus 3 years; accounting records as law requires.

Sharing and security

Shared with linguists, hosting providers, accountants and authorities where legally required, under written instruction. No sale of personal data. Safeguards: access control, encryption in transit, backups, training.

Cookies

Essential cookies run the site; analytics and marketing cookies only after prior informed consent, withdrawable via the cookie notice — Law of Ukraine "On Personal Data Protection" (Про захист персональних даних) No. 3993-IX.

Your rights and complaints

Request access, correction, erasure, restriction, objection or portability at contact@aeathevr.com; we reply within 30 days. Complaints: Ukrainian Parliament Commissioner for Human Rights. Law of Ukraine "On Consumer Protection" (Про захист прав споживачів) No. 3153-IX; no mandatory ADR body implied.

Language and advertising

Consumer information is available in Ukrainian — Law of Ukraine "On Ensuring the Functioning of Ukrainian as the State Language" (Про забезпечення функціонування української мови як державної) No. 2704-VIII. Claims are substantiated under Law of Ukraine "On Advertising" (Про рекламу) No. 270/96-VR.